Privacy Policy

This Privacy Policy explains how Language Nest handles personal data for its website and small-group language courses. It applies to course inquiries, screening, enrolment, lesson administration, and related communications. By using the website or contacting us, a person acknowledges that their information may be processed as described in this notice.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, screen language level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare materials, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited data to improve service quality and coordinate communications with learners and group participants.

Processing is limited to course administration and related operational needs.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational tasks. These parties are expected to handle data only for the services they provide to us and to use appropriate confidentiality and security measures. We do not sell personal data.

Operational partners receive only the information needed to perform their role.

Legal Disclosure

We may disclose personal data to public authorities, regulators, courts, or other parties when we are required to do so by law or when disclosure is necessary to protect our rights, users, or the security of our services. We may also share information to respond to lawful requests or to support compliance, fraud prevention, or dispute resolution.

Disclosure may be required where law, court process, or public authority action applies.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. They may also object to processing based on legitimate interests where that ground applies. Some requests may be limited if we must keep information for legal, accounting, or course administration purposes.

Available rights may depend on the nature of the data and the reason it is held.

Requests

How to Make a Request

Requests should describe the information or action sought so we can review them efficiently. We may ask for additional details to confirm identity and protect learner records. If a request cannot be fully granted, we will explain the reason where required by law.

We may need to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to manage inquiries, enrolment, course delivery, accounting, recordkeeping, and dispute handling. When data is no longer required, we delete it, anonymise it, or archive it where retention is needed for legal or operational reasons. Retention periods may differ by record type and by the nature of the course relationship.

We keep data only for as long as it is needed for the stated purpose or a legal requirement.

Policy Updates

Changes to This Notice

If we make material changes, we will update the notice on our website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated. We encourage users to review the notice periodically.

We may revise this notice when our practices, services, or legal obligations change.

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, attendance records, payment-related records, messages sent through our forms or by other contact methods, and limited technical data such as device and browser information. We may also keep course progress notes and materials-related preferences where needed to manage small-group language courses and tutoring.

The data we collect depends on the inquiry, enrolment, and course support steps a person uses.

How We Collect Data

We receive data when a person submits an inquiry, books a screening, confirms course terms, enrols, attends lessons, or communicates with us. Some data is generated by our systems during booking, scheduling, payment handling, and website use. In limited cases, information may be provided by a person arranging a course for a group participant.

Most information comes directly from learners or is created during normal service use.

Cookies We Use

Our website may use essential cookies to support page functions and security, preference cookies to remember limited settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make decisions about course admission or learning outcomes.

We use only standard cookie categories needed for operation, preferences, and basic analytics.

Cookie Controls

Users may manage cookies through their browser controls and, where available, through on-site preference tools. Blocking certain cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookies to collect more information than is needed for operation and measurement of the website.

Browser settings can usually limit or remove cookies, but some site functions may be affected.

Contact Details

Email contact

[email protected]

Telephone

+92 346 9384718

Postal address

8, 35, Abbottabad, 22010, PK

Privacy contact